What are the best practices for setting timeouts in chatbots?

What are the best practices for setting timeouts in chatbots?

When setting timeouts for chatbots, consider user experience, response time, and context. A common practice is to set a timeout of 30 seconds for user inactivity.

Why is it important to have a timeout feature?

Timeouts help manage resources effectively and ensure that users don't get stuck in a conversation without responses.

How can I implement a timeout in my chatbot?

You can implement a timeout by using session management techniques in your chatbot's backend, where you track user activity and reset timers accordingly.

What happens if a user exceeds the timeout?

If a user exceeds the timeout, you can either end the session gracefully, prompt them to start over, or offer to reconnect.

Are there any exceptions to the timeout rule?

Yes, exceptions can be made for ongoing transactions or when users are actively engaged in a complex query.