How does the feedback process work for chatbots?
An example of an AI chatbot conversation about the feedback process for improving chatbot performance.
How does the feedback process work for chatbots?
The feedback process involves collecting user interactions, analyzing them, and making improvements based on user suggestions.
What kind of feedback do you usually receive?
We often receive feedback on response accuracy, relevance, and user satisfaction, which helps us enhance the chatbot's performance.
How often do you update the chatbot based on feedback?
Updates are typically made on a regular basis, often monthly, but urgent issues can be addressed immediately.
Can users see the changes made from their feedback?
While users may not see every change, we do communicate major updates and improvements through our channels.
Is there a way for users to provide feedback directly?
Yes, users can provide feedback through a dedicated feedback form or by rating their interactions with the chatbot.
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