How can I use active listening to resolve conflicts?

How can I use active listening to resolve conflicts?

Active listening involves fully concentrating, understanding, responding, and remembering what is being said. It can help de-escalate conflicts.

What are some techniques for active listening?

Some techniques include maintaining eye contact, nodding, summarizing what the other person said, and asking clarifying questions.

Can you give me an example of active listening in a conflict?

Sure! If someone says, 'I feel unheard in our meetings,' you might respond, 'It sounds like you feel frustrated. Can you tell me more about that?' This shows you are listening and encourages them to share.

How do I practice active listening in everyday conversations?

You can practice by being present, avoiding distractions, and making a conscious effort to understand the speaker's perspective.