How can rich media enhance chatbot interactions?
An example of an AI chatbot conversation about using rich media in chatbots.
How can rich media enhance chatbot interactions?
Rich media, like images, videos, and audio, can make interactions more engaging and informative.
Can you give me an example of rich media in a chatbot?
Sure! A travel chatbot might share a video of a destination or an image of a hotel to entice users.
What are the benefits of using rich media in customer support?
It can help clarify instructions, provide visual aids, and create a more personalized experience for users.
Are there any downsides to using rich media?
Yes, it can increase loading times and may not be accessible for all users, so balance is key.
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