How can I effectively collect feedback from my guests?
An example of an AI chatbot conversation about collecting guest feedback.
How can I effectively collect feedback from my guests?
You can use surveys, feedback forms, or direct conversations to gather insights from your guests.
What are some good questions to include in a feedback survey?
Consider asking about their overall experience, cleanliness, staff friendliness, and any suggestions for improvement.
How can I encourage more guests to fill out the feedback forms?
You can offer incentives like discounts on future stays or entry into a prize draw to motivate guests to participate.
Is it better to collect feedback during their stay or after they check out?
Collecting feedback after check-out often yields more thoughtful responses, but real-time feedback can address issues immediately.
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