How can conditional logic improve customer service interactions?
An example of an AI chatbot conversation about conditional logic in customer service.
How can conditional logic improve customer service interactions?
Conditional logic allows chatbots to tailor responses based on user inputs, enhancing personalization.
Can you give me an example of how that works?
Sure! If a customer asks about a refund, the bot can ask for the order number first before providing specific instructions.
What if the customer is asking about a product issue?
In that case, the bot could ask if the product is damaged or not working, and then guide them accordingly.
Are there any limitations to using conditional logic?
Yes, overly complex logic can confuse users, so it's important to keep it simple and intuitive.
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