How can I handle a social media crisis effectively?
Start by assessing the situation. Identify the source of the crisis and gather all relevant information.
What should I do if the crisis escalates?
If it escalates, respond quickly and transparently. Acknowledge the issue and communicate your plan to address it.
Should I delete negative comments?
Avoid deleting comments unless they are abusive. Instead, address them professionally to show you care.
How can I prevent future crises?
Implement a social media policy, monitor your channels regularly, and engage with your audience proactively.
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