Why are KPIs important in CRM?
An example of an AI chatbot conversation about the importance of KPIs in CRM systems.
Why are KPIs important in CRM?
KPIs, or Key Performance Indicators, are crucial in CRM as they help measure the effectiveness of customer relationship strategies.
Can you give me some examples of KPIs used in CRM?
Sure! Common KPIs include customer acquisition cost, customer lifetime value, and customer satisfaction score.
How do I choose the right KPIs for my business?
Choosing the right KPIs depends on your business goals. Focus on metrics that align with your objectives and customer needs.
What tools can help track these KPIs?
There are several tools like Salesforce, HubSpot, and Zoho CRM that offer built-in analytics to track KPIs effectively.
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