How can I handle difficult cases in my work?

How can I handle difficult cases in my work?

Dealing with difficult cases requires a strategic approach. Can you share more about the specific challenges you're facing?

I often encounter clients who are very emotional and uncooperative.

It's important to approach them with empathy. Try to listen actively and validate their feelings. Have you tried any specific techniques?

I usually just try to calm them down, but it doesn't always work.

Calming techniques are great, but also consider setting clear boundaries and expectations. Would you like tips on specific techniques?

Yes, that would be helpful!

You can use reflective listening, where you repeat back what they say to show understanding. Would you like more examples?