What should I do if I received a defective product?
An example of an AI chatbot conversation about defective product claims and how to handle them.
What should I do if I received a defective product?
First, check the return policy of the retailer. Most have specific guidelines for defective products.
How do I know if the product is really defective?
Look for signs like physical damage, malfunctioning parts, or if it doesn't work as advertised.
Can I get a refund or just a replacement?
It depends on the retailer's policy. Many offer both options, but you should confirm with them.
What if the retailer refuses to help?
You can escalate the issue by contacting customer service or filing a complaint with consumer protection agencies.
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