What are the key consumer laws for eCommerce businesses?
An example of an AI chatbot conversation about eCommerce consumer laws and regulations.
What are the key consumer laws for eCommerce businesses?
Key consumer laws for eCommerce include the Consumer Rights Act, GDPR for data protection, and distance selling regulations.
How does the Consumer Rights Act protect online shoppers?
The Consumer Rights Act ensures that goods are of satisfactory quality, fit for purpose, and as described, giving consumers rights to refunds.
What should I do if I receive a faulty product?
You should contact the seller to report the issue and request a refund or replacement, as per your rights under consumer law.
Are there any specific laws for digital products?
Yes, digital products are covered under the same consumer laws, but there are specific regulations regarding digital content and services.
Can I return a product if I change my mind?
Yes, under the distance selling regulations, you typically have 14 days to return a product for a full refund if you change your mind.
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