What are my rights as a consumer on e-commerce platforms?

What are my rights as a consumer on e-commerce platforms?

As a consumer on e-commerce platforms, you have several rights, including the right to receive goods as described, the right to a refund for faulty items, and the right to cancel your order within a certain period.

What should I do if I receive a damaged product?

If you receive a damaged product, you should contact the seller immediately to report the issue. Most platforms have a return policy that allows you to return or exchange the item.

Are there any specific laws that protect me?

Yes, consumer protection laws vary by country, but many places have laws that protect consumers from unfair practices, including the right to refunds and returns.

How can I file a complaint against a seller?

You can file a complaint through the e-commerce platform's customer service or dispute resolution system. Make sure to provide all relevant details and evidence.

What if the seller refuses to issue a refund?

If a seller refuses to issue a refund, you can escalate the issue by contacting the platform's support team or seeking assistance from consumer protection agencies.