What should I do if my issue isn't being resolved?
If your issue isn't being resolved, you can ask to escalate it to a supervisor or a higher support tier.
How do I request an escalation?
You can say something like, 'I would like to escalate this issue to a supervisor, please.'
Will I get a faster response if I escalate?
Yes, escalating your issue usually means it will be handled by someone with more authority to resolve it quickly.
What if the supervisor can't help me?
If the supervisor can't help, you can ask about alternative solutions or request to speak with a different supervisor.
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