What are some examples of chatbot failures due to lack of context?
An example of an AI chatbot conversation about failures from missing context.
Can you tell me about some chatbot failures?
Sure! Can you specify what type of failures you're interested in?
I mean failures in customer service chatbots.
One example is when a customer asks about a refund, and the chatbot responds with unrelated product recommendations.
That sounds frustrating! Are there more examples?
Yes, another failure is when a user mentions a specific issue, but the chatbot provides generic troubleshooting steps instead.
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