What is customer journey mapping?
An example of an AI chatbot conversation about customer journey mapping and its importance.
What is customer journey mapping?
Customer journey mapping is a visual representation of the steps a customer takes when interacting with a brand.
Why is it important for businesses?
It's important because it helps businesses understand customer needs, improve experiences, and identify pain points.
Can you give me an example of a customer journey map?
Sure! A customer journey map might include stages like awareness, consideration, purchase, and post-purchase.
How can I create my own customer journey map?
Start by identifying your customer personas, then outline their journey stages and touchpoints with your brand.
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