What are empathy maps and how can they be used?

What are empathy maps and how can they be used?

Empathy maps are visual tools used to understand users' needs, feelings, and behaviors. They help teams align on user perspectives.

Can you explain the components of an empathy map?

Sure! An empathy map typically includes sections for what users say, think, do, and feel, helping to capture their experiences.

How do I create an empathy map for my project?

To create an empathy map, gather a team, define your user persona, and fill in each section based on user research and insights.

What are some common mistakes to avoid when using empathy maps?

Common mistakes include making assumptions without data, not involving diverse team members, and failing to update the map as new insights emerge.