What are some examples of fallbacks in AI chatbots?

Can you give me some examples of fallbacks used in AI chatbots?

Sure! Fallbacks are strategies used when a chatbot doesn't understand a user's input. For example, a chatbot might respond with a clarifying question or direct the user to a human agent.

What are some common fallback responses?

Common fallback responses include: 'I'm sorry, I didn't understand that. Can you rephrase?' or 'Let me connect you with a human representative for further assistance.'

How do these fallbacks improve user experience?

Fallbacks improve user experience by ensuring that users feel heard and supported, even when the chatbot can't provide an answer.

Can you provide a specific scenario where a fallback is necessary?

Absolutely! If a user asks a complex question about a product that the chatbot isn't programmed to answer, a fallback could be: 'I’m not sure about that. Would you like me to connect you with someone who can help?'.