What are some examples of NPS questions?
An example of an AI chatbot conversation about NPS questions and their effectiveness.
What are some examples of NPS questions I can use?
You can use questions like: 'On a scale of 0-10, how likely are you to recommend our product to a friend?' or 'What is the primary reason for your score?'.
How do I interpret the scores from these questions?
Scores from 0-6 are considered detractors, 7-8 are passives, and 9-10 are promoters. This helps gauge customer loyalty.
Can you give me tips on how to ask these questions effectively?
Sure! Make sure to ask at the right time, keep it short, and follow up with an open-ended question for more insights.
What should I do with the feedback I receive?
Analyze the feedback to identify trends, address concerns, and improve your product or service based on customer suggestions.
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