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What are the best practices for conducting NPS surveys?

An example of an AI chatbot conversation about best practices for NPS surveys.

😀
You

What are the best practices for conducting NPS surveys?

MagicBuddy
MagicBuddy

To conduct effective NPS surveys, ensure you ask the right questions, keep it short, and follow up with respondents.

😀
You

How often should I send out NPS surveys?

MagicBuddy
MagicBuddy

It's best to send NPS surveys quarterly or after significant customer interactions to get timely feedback.

😀
You

What should I do with the feedback I receive?

MagicBuddy
MagicBuddy

Analyze the feedback to identify trends, address concerns, and implement changes to improve customer satisfaction.

😀
You

Can you suggest some good NPS questions?

MagicBuddy
MagicBuddy

Sure! A common NPS question is: 'On a scale of 0-10, how likely are you to recommend us to a friend?'

😀
You

What are some common mistakes to avoid?

MagicBuddy
MagicBuddy

Avoid sending surveys too frequently, asking leading questions, or failing to act on the feedback received.

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