What are the best practices for conducting NPS surveys?
To conduct effective NPS surveys, ensure you ask the right questions, keep it short, and follow up with respondents.
How often should I send out NPS surveys?
It's best to send NPS surveys quarterly or after significant customer interactions to get timely feedback.
What should I do with the feedback I receive?
Analyze the feedback to identify trends, address concerns, and implement changes to improve customer satisfaction.
Can you suggest some good NPS questions?
Sure! A common NPS question is: 'On a scale of 0-10, how likely are you to recommend us to a friend?'
What are some common mistakes to avoid?
Avoid sending surveys too frequently, asking leading questions, or failing to act on the feedback received.
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