How often should I send NPS surveys?
An example of an AI chatbot conversation about NPS survey frequency.
How often should I send NPS surveys to my customers?
It's generally recommended to send NPS surveys quarterly, but it can vary based on your business model.
What if I have a high customer turnover rate?
In that case, you might consider sending surveys more frequently, like every month, to capture feedback regularly.
Are there any best practices for timing the surveys?
Yes, sending surveys shortly after a customer interaction or purchase can yield better response rates.
Should I segment my audience for the surveys?
Absolutely! Segmenting your audience can help you tailor questions and get more relevant insights.
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