What are some effective NPS survey questions?
An example of an AI chatbot conversation about NPS survey questions.
What are some effective NPS survey questions I can use?
Effective NPS survey questions typically include: 'On a scale of 0-10, how likely are you to recommend us to a friend?' and 'What is the primary reason for your score?'.
Can you suggest some follow-up questions to get more insights?
Sure! You can ask: 'What can we do to improve your experience?' or 'What features do you value the most?'. These help gather actionable feedback.
How often should I send out NPS surveys?
It's best to send NPS surveys quarterly or bi-annually to avoid survey fatigue while still gathering valuable insights.
What should I do with the feedback I receive?
Analyze the feedback to identify trends, address concerns, and implement changes. Share insights with your team to drive improvements.
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