What are some common mistakes to avoid when using NPS?
An example of an AI chatbot conversation about NPS mistakes to avoid.
What are some common mistakes to avoid when using NPS?
Some common mistakes include not following up with respondents, misinterpreting scores, and ignoring feedback.
Why is it important to follow up with respondents?
Following up helps you understand the reasons behind their scores and shows that you value their feedback.
How can I effectively interpret NPS scores?
Look at trends over time, segment your data, and consider the context of the scores to gain insights.
What should I do with negative feedback?
Address negative feedback promptly, analyze the root causes, and implement changes to improve customer experience.
Can you give examples of good follow-up questions?
Sure! Ask about specific experiences, what could be improved, or what they appreciate most about your service.
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