What is the difference between fallbacks and defaults in AI chatbots?
An example of an AI chatbot conversation about fallbacks vs defaults in AI systems.
What is the difference between fallbacks and defaults in AI chatbots?
Fallbacks are responses used when the chatbot doesn't understand the user's input, while defaults are pre-set responses for common queries.
Can you give me an example of a fallback response?
Sure! A fallback response might be something like, 'I'm sorry, I didn't quite catch that. Can you rephrase your question?'.
And what would be a default response?
A default response could be, 'Thank you for reaching out! How can I assist you today?' which is used for general inquiries.
Why are fallbacks important in chatbot design?
Fallbacks are crucial because they help maintain user engagement and provide a way to guide users back on track when confusion arises.
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