How can I handle customer complaints effectively?
An example of an AI chatbot conversation about handling complaints effectively.
How can I handle customer complaints effectively?
Handling customer complaints effectively involves active listening, empathy, and prompt resolution. Can you share a specific complaint?
A customer is upset about a delayed order.
First, acknowledge their frustration. Apologize for the delay and provide an update on their order status. Would you like a script for this?
Yes, that would be helpful!
Here's a script: 'I apologize for the delay in your order. We're currently working to resolve this and expect it to ship by [date]. Thank you for your patience.'
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