How can I handle defensive reactions in conversations?

I've noticed that people often get defensive when I give feedback. How can I handle that?

It's common for people to react defensively to feedback. One effective approach is to use 'I' statements to express your feelings without sounding accusatory.

Can you give me an example of an 'I' statement?

Sure! Instead of saying 'You never listen to feedback,' you could say, 'I feel unheard when my suggestions aren't considered.' This shifts the focus to your feelings.

What if they still react defensively?

If they still react defensively, try to remain calm and acknowledge their feelings. You might say, 'I understand this is difficult to hear, and I appreciate your perspective.' This can help de-escalate the situation.

Thanks! That makes sense. Any tips for preventing defensiveness in the first place?

Absolutely! Building a rapport and creating a safe environment for open dialogue can significantly reduce defensiveness. Encourage a two-way conversation.