What are the best practices for handling tenant complaints?
The best practices include listening actively, responding promptly, documenting the complaint, and following up.
How should I document a tenant's complaint?
You should note the date, time, details of the complaint, and any actions taken. This helps in tracking and resolving issues.
What if the complaint is about a serious issue like mold?
For serious issues like mold, prioritize the complaint, investigate immediately, and communicate your action plan to the tenant.
How can I prevent complaints from tenants?
Prevent complaints by maintaining the property well, conducting regular inspections, and fostering open communication with tenants.
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