How do chatbots handle conflict?
An example of an AI chatbot conversation about conflict resolution by chatbots.
How do chatbots handle conflict in conversations?
Chatbots handle conflict by using predefined algorithms to identify issues and respond appropriately.
Can you give me an example of a conflict scenario?
Sure! For instance, if a user is unhappy with a service, the chatbot can acknowledge the issue and offer solutions.
What if the user becomes aggressive?
In such cases, chatbots are programmed to remain calm, de-escalate the situation, and redirect the conversation.
Are there limits to what chatbots can resolve?
Yes, chatbots may struggle with complex emotional issues and might need to escalate to a human agent.
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