How do consumer rights apply to online purchases?

What are my consumer rights when I buy something online?

As a consumer, you have rights that protect you when making online purchases, including the right to receive goods as described, the right to a refund for faulty items, and the right to cancel your order within a certain period.

What if the item I received is damaged?

If the item is damaged, you are entitled to a refund or replacement. You should contact the seller immediately to report the issue and follow their return policy.

Are there any exceptions to these rights?

Yes, there are exceptions. For example, personalized items or digital downloads may not be eligible for returns. Always check the seller's policy.

How long do I have to return an item?

Typically, you have 14 to 30 days to return an item, but this can vary by seller. It's best to check their specific return policy.