What are some strategies for dealing with difficult clients?
It's important to stay calm and listen actively. Acknowledge their concerns and validate their feelings.
How can I maintain professionalism when a client is being rude?
Always respond politely, and try to steer the conversation back to the issue at hand. Set clear boundaries.
What if the client continues to be uncooperative?
In such cases, it might be helpful to take a break and revisit the conversation later. Document everything.
Can you give me an example of a difficult client scenario?
Sure! Imagine a client who is unhappy with a product. They might raise their voice, but you can respond with empathy.
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