How do I create an empathy map?
An example of an AI chatbot conversation about creating an empathy map for better understanding users.
How do I create an empathy map?
Creating an empathy map involves understanding your users' needs, feelings, and experiences. Would you like a step-by-step guide?
Yes, please! What are the main sections of an empathy map?
An empathy map typically includes four sections: Says, Thinks, Does, and Feels. Each section helps capture different aspects of the user's experience.
How do I gather information for each section?
You can gather information through user interviews, surveys, and observations. It's important to listen actively and note key insights.
Can you give me an example of an empathy map?
Sure! For a coffee shop, the empathy map might show that users say they want a cozy atmosphere, think about quality, do enjoy socializing, and feel relaxed when they visit.
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