How can I enforce a cancellation policy effectively?
An example of an AI chatbot conversation about enforcing a cancellation policy.
How can I enforce a cancellation policy effectively?
To enforce a cancellation policy, clearly communicate the terms to customers and ensure they acknowledge them.
What are some common terms I should include in the policy?
Common terms include cancellation deadlines, fees for late cancellations, and exceptions for emergencies.
How can I make sure customers understand the policy?
You can provide the policy in writing, highlight it during booking, and send reminders before the deadline.
What should I do if a customer disputes the cancellation fee?
Stay calm and review the policy with them. If they still dispute, consider offering a one-time exception.
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