How do I follow up on an escalated issue?
An example of an AI chatbot conversation about following up on escalated issues effectively.
How do I follow up on an escalated issue with a client?
It's important to be polite and professional. Start by acknowledging the escalation and expressing your commitment to resolving it.
What specific steps should I take in my follow-up?
You can begin by sending a brief email summarizing the issue, then ask for an update on the resolution process.
How long should I wait before following up?
Typically, waiting 48 to 72 hours is a good practice, unless the situation is urgent.
What if I don't get a response after my follow-up?
If you don't receive a response, consider reaching out again or escalating the issue to a higher authority.
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