How can I effectively handle conflict during mediation?

How can I effectively handle conflict during mediation?

Handling conflict in mediation involves active listening, empathy, and finding common ground. What specific situation are you facing?

I'm mediating a dispute between two colleagues who can't agree on project responsibilities.

In that case, encourage each colleague to express their concerns openly. Facilitate a discussion where they can identify shared goals.

What if they start arguing again?

If arguments arise, remind them to focus on the issue, not personal attacks. You can also take a break to cool down emotions.

How do I ensure both parties feel heard?

Use reflective listening techniques. Paraphrase what each party says to show understanding, and validate their feelings.