How can I handle difficult situations in group settings?
Handling difficult situations in groups requires clear communication, empathy, and conflict resolution skills. What specific situation are you facing?
There's a lot of tension between two team members, and it's affecting our work.
It's important to address the tension directly. Consider facilitating a private conversation between them to discuss their issues openly.
What if they refuse to talk to each other?
If they refuse, you might need to mediate the discussion. Encourage them to express their feelings and find common ground.
Should I involve a manager or HR in this situation?
If the situation escalates or if you feel uncomfortable mediating, involving a manager or HR can provide additional support and guidance.
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