How can I implement role-playing in training?

How can I implement role-playing in training?

Implementing role-playing in training involves creating realistic scenarios that participants can engage in. What specific training area are you focusing on?

I'm focusing on customer service training.

Great! You can create scenarios where trainees handle different customer interactions, such as complaints or inquiries. Would you like some examples?

Yes, please provide some examples.

You could simulate a situation where a customer is unhappy with a product. Trainees can practice active listening and problem-solving skills. Would you like tips on facilitating these sessions?