How does customer service affect customer lifetime value?
Customer service plays a crucial role in customer lifetime value (CLV) by influencing customer satisfaction and loyalty.
Can you give me some examples of how good customer service increases CLV?
Sure! Good customer service can lead to repeat purchases, positive word-of-mouth, and higher customer retention rates.
What are some strategies to improve customer service?
Some effective strategies include training staff, implementing feedback systems, and utilizing technology for better support.
Is there a way to measure the impact of customer service on CLV?
Yes, you can analyze metrics like customer retention rates, average purchase frequency, and customer satisfaction scores.
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