Why are user reviews crucial for eCommerce success?
User reviews are vital as they build trust, influence purchasing decisions, and provide valuable feedback for improvement.
How do reviews affect customer trust?
Reviews enhance credibility; customers are more likely to trust products with positive feedback from other buyers.
What if a product has mixed reviews?
Mixed reviews can indicate a product's strengths and weaknesses. Customers often weigh the pros and cons before deciding.
Can businesses respond to reviews?
Yes, businesses can respond to reviews, which shows they value customer feedback and are willing to engage.
How can I encourage more reviews from my customers?
You can encourage reviews by sending follow-up emails, offering incentives, or making the review process easy and accessible.
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