How can I implement the Kano model in my product development?
An example of an AI chatbot conversation about implementing the Kano model in product development.
How can I implement the Kano model in my product development?
The Kano model helps prioritize features based on customer satisfaction. Start by identifying customer needs.
What are the different categories of features in the Kano model?
The categories include Basic, Performance, Excitement, Indifferent, and Reverse features.
How do I gather customer feedback for this model?
You can use surveys, interviews, or focus groups to collect feedback on customer preferences.
Can you give me an example of a feature that falls under each category?
Sure! For Basic: reliable functionality; Performance: faster load times; Excitement: innovative design; Indifferent: color options; Reverse: overly complex features.
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