What are some examples of KPIs I can use for my business?
Some common KPIs include customer acquisition cost, net profit margin, and customer satisfaction score.
Can you explain how to calculate customer acquisition cost?
Sure! Customer acquisition cost is calculated by dividing the total cost of acquiring customers by the number of customers acquired.
What is a good net profit margin for a small business?
A good net profit margin for a small business typically ranges from 10% to 20%, depending on the industry.
How can I improve my customer satisfaction score?
You can improve your customer satisfaction score by gathering feedback, enhancing customer service, and addressing pain points.
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