What are some alternatives to NPS for measuring customer satisfaction?
An example of an AI chatbot conversation about alternatives to NPS for customer satisfaction measurement.
What are some alternatives to NPS for measuring customer satisfaction?
There are several alternatives to NPS, such as Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and the Net Promoter System (NPS) itself with variations.
Can you explain how CSAT works?
CSAT measures customer satisfaction by asking customers to rate their satisfaction with a product or service on a scale, usually from 1 to 5.
What about Customer Effort Score?
Customer Effort Score (CES) gauges how easy it was for customers to interact with your company, often asking them to rate the effort required on a scale.
Which one is the best for my business?
The best metric depends on your business goals. CSAT is great for immediate feedback, while CES is useful for understanding service efficiency.
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