How do I calculate my NPS score?
An example of an AI chatbot conversation about calculating Net Promoter Score (NPS).
How do I calculate my NPS score?
To calculate your NPS score, you need to survey your customers and ask them how likely they are to recommend your product on a scale of 0 to 10.
What do the scores mean?
Scores from 0-6 are considered detractors, 7-8 are passives, and 9-10 are promoters. Your NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
Can you give me an example?
Sure! If you have 100 responses: 60 promoters, 20 passives, and 20 detractors, your NPS would be (60% - 20%) = 40.
What is a good NPS score?
A good NPS score typically ranges from 30 to 50, while anything above 50 is considered excellent.
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