What are some effective follow-up questions for NPS surveys?
An example of an AI chatbot conversation about effective follow-up questions for NPS surveys.
What are some effective follow-up questions for NPS surveys?
Great question! Follow-up questions can help you understand the reasons behind the scores. What specific feedback are you looking for?
I'm interested in understanding why customers gave low scores.
For low scores, you might ask: 'What could we have done better?' or 'What specific issues did you encounter?' This can provide valuable insights.
What about for high scores?
For high scores, consider asking: 'What did you like most about our service?' or 'What would you recommend to others?' This helps reinforce positive aspects.
How can I use this feedback to improve?
You can analyze the feedback for common themes and prioritize changes based on customer suggestions. Continuous improvement is key!
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