How do I design an effective NPS survey?
An example of an AI chatbot conversation about designing an effective NPS survey.
How do I design an effective NPS survey?
To design an effective NPS survey, start with a clear question like 'On a scale of 0-10, how likely are you to recommend us?'.
What are some best practices for NPS surveys?
Best practices include keeping it short, using clear language, and following up with an open-ended question for feedback.
How often should I send out NPS surveys?
It's recommended to send NPS surveys quarterly or after significant customer interactions to gauge satisfaction.
Can I use NPS surveys for different customer segments?
Yes, segmenting your NPS surveys can provide insights into specific customer groups and their unique experiences.
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