What should I do after an NPS survey?
An example of an AI chatbot conversation about following up on NPS survey results.
What should I do after conducting an NPS survey?
After conducting an NPS survey, analyze the results to identify trends and areas for improvement.
How do I interpret the NPS scores?
NPS scores range from -100 to 100. A positive score indicates more promoters than detractors, which is good.
What actions should I take based on the feedback?
Prioritize addressing concerns raised by detractors and engage with promoters to strengthen their loyalty.
Can I use NPS to improve customer service?
Absolutely! NPS feedback can highlight specific areas in customer service that need enhancement.
What follow-up questions should I ask?
Consider asking open-ended questions to understand the reasons behind the scores and gather more detailed feedback.
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