How can I reset my phone to factory settings?
To reset your phone to factory settings, go to Settings > System > Reset options > Erase all data (factory reset).
Will this delete all my photos and apps?
Yes, a factory reset will erase all data, including photos and apps. Make sure to back up your data first.
How do I back up my data?
You can back up your data by going to Settings > System > Backup. Make sure your Google account is linked.
What if my phone won't turn on?
If your phone won't turn on, try holding the power button for 10 seconds. If it still doesn't work, it may need service.
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