What are the key metrics for measuring customer satisfaction?
An example of an AI chatbot conversation about metrics and measurements in customer satisfaction.
What are the key metrics for measuring customer satisfaction?
Key metrics include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
How do I calculate the Net Promoter Score?
To calculate NPS, subtract the percentage of detractors from the percentage of promoters based on survey responses.
What is a good NPS score?
A good NPS score typically ranges from 30 to 50, while scores above 50 are considered excellent.
Can you explain Customer Effort Score?
Customer Effort Score measures how easy it is for customers to interact with your service, often through a simple survey.
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