What’s the difference between reviews and testimonials?
An example of an AI chatbot conversation about requesting reviews versus testimonials.
What’s the difference between reviews and testimonials?
Reviews are typically user-generated feedback on products or services, while testimonials are curated endorsements from satisfied customers.
Which one is more effective for my business?
It depends on your goals. Reviews can enhance credibility, while testimonials can build trust and emotional connection.
How can I effectively request reviews from my customers?
You can send follow-up emails after a purchase, ask for feedback on social media, or provide incentives for leaving reviews.
What about testimonials? How should I ask for those?
For testimonials, reach out to satisfied customers directly and ask if they’d be willing to share their experience in a more detailed format.
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