How do I follow up on a Slack incident?

I need to follow up on an incident that was reported in Slack. What should I do?

First, gather all relevant information about the incident. Check the original message and any updates.

What if I can't find the original message?

You can use the search function in Slack to look for keywords related to the incident or check the channel history.

Once I find it, how should I respond?

Acknowledge the incident, provide any updates, and ask if anyone has additional information or needs assistance.

Is there a way to escalate the issue if it's serious?

Yes, you can tag a manager or relevant team members in your follow-up message to ensure it gets the attention it needs.