What are some examples of social media crises?
An example of an AI chatbot conversation about social media crisis management.
What are some examples of social media crises?
Some notable examples include the United Airlines incident in 2017 and the Pepsi ad controversy in 2017.
Can you tell me more about the United Airlines incident?
Sure! In 2017, a passenger was forcibly removed from an overbooked flight, leading to widespread outrage on social media.
How did United Airlines respond to the crisis?
United Airlines initially faced backlash for their response but later issued an apology and changed their policies on overbooking.
What lessons can companies learn from these crises?
Companies should prioritize customer service, respond quickly to incidents, and be transparent in their communication.
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