How do you prioritize support tickets?
We prioritize support tickets based on urgency, impact, and the order they were received. Can you provide details about your ticket?
My ticket is about a system outage affecting multiple users.
That sounds urgent! We would prioritize that ticket as high due to its impact on many users. Is there anything else you can share?
Yes, it started about an hour ago and users are unable to access the system.
Thank you for the information. I will escalate this ticket immediately to our technical team for a quick resolution.
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